The National Water and Sewerage Corporation (NWSC) has expanded its customer connections from 300,000 to nearly 1.46 million over the past decade.
NWSC Managing Director, Eng. Dr. Silver Mugisha, revealed the growth figures during an engagement with journalists and key stakeholders.
The corporation’s main pipeline network expanded from 6,000 kilometers to 25,000 kilometers over the same period.
NWSC now targets extending the pipeline network to 30,000 kilometers and serving 25 million Ugandans within the next five years.
Assets under management grew from Shs580 billion to approximately Shs5 trillion.
The utility's operational footprint broadened from 23 to nearly 290 urban centers, bringing piped water to 22 million Ugandans.
Eng. Mugisha attributed these operational gains to the adoption of force-account construction.
By utilizing internal technical engineering teams rather than external contractors, the corporation cut project costs and reduced reliance on consultants.
The utility is also testing a locally developed financial management system to advance digital transformation and internal systems design.
To enforce accountability, NWSC tightened internal audits, performance-based management, and contractor oversight.
Eng. Mugisha invited public and media scrutiny, urging stakeholders to raise operational concerns in good faith.
Addressing the 2023 cyberattack, he noted that internal technical experts restored compromised digital infrastructure quickly while upgrading overall cybersecurity measures.
He defended the corporation’s policy of retaining risk internally, revealing that self-insurance models saved NWSC nearly Shs10 billion over the past five years.
Eng. Mugisha also justified retaining specialized technical personnel beyond the standard retirement age of 60 to facilitate knowledge transfer and mentor junior engineers.
The utility reaffirmed its commitment to investing in human capital, digital infrastructure, and operational efficiency to broaden clean water access nationwide.